NOTICE: As of March 18, 2020, JFS is not seeing any client in person. However, JFS is still serving clients via telehealth. Read below for more details.

Along with the rest of the world, Jewish Family Service of San Antonio is quickly figuring out how to function during the COVID-19 pandemic. Now, more than ever, people need our counseling and social services. JFS is continuing to run as normal as we can at this point. It is a challenging time, but JFS is up for the challenge. We want everyone to stay healthy, and mental health is a big part of that.

Here is an update on how JFS is continuing to support the San Antonio community.

Counseling and Psychiatry

JFS has adopted a telehealth program through video meetings or phone calls so that our therapists and psychiatrists may continue working with those in need of mental health services. To provide effective, HIPAA-compliant counseling sessions, JFS had to purchase several laptops, as well as pre-paid cell phones for each counselor.

Procedures are in place, and counselors and administrative staff are trained on confidentiality of client information. There might be some limitations to services, such as not being able to pay by cash or check, during the COVID-19 pandemic. But we reassure you that our clinical team is exhausting all resources to make this transitional time as easy as possible for clients.

Current Clients
All current clients should receive a phone call from their therapist with more details. If you do not hear from your therapist by Friday, March 20, please email referrals@jfs-sa.org or call 210-302-6920 and leave a message.

New Clients
JFS is still accepting new clients during this time, however, there might be a wait list. JFS accepts most health insurance plans, including Medicaid. JFS also offers a sliding scale fee for those without insurance. To inquire about counseling, call (210) 302-6808 or emails referrals@jfs-sa.org. Someone will reach out to you within one business day.

Social Services

JFS anticipates a rise in social service needs since seniors are asked to stay home.

  • Food basket deliveries (purchase items such as antibacterial hand soap, hand sanitizer, non-perishable food items, easy prep food items, bread, toilet paper, sanitizing cleaning products, etc)
  • An increase in requests for bill assistance from our senior clients

JFS has a phone number dedicated to our social service clients and elderly Jewish citizens in need of JFS social services. That number is (210) 302-6934. Please leave a message, including contact information. A social worker will be checking that line multiple times per day, returning calls and coordinating services.

Mobile Mental Wellness Collaborative

The San Antonio Mobile Mental Wellness Collaborative, which consists of six nonprofit organizations offering a holistic approach to mental health services for the South San ISD community, is finalizing plans on continuing services for current clients, as well as expanding services through new avenues. More details will follow at a later date.

Double Your Impact

With these new ways of serving our clients, come unexpected expenses. JFS had to purchase several laptops and pre-paid cell phones for counselors. The increase to social service needs also places a financial burden on JFS. Please consider a donation to JFS. All donations made in the month of March will be matched by the Wade Richmond Foundation and Richmond Family Foundation, up to $100,000. To learn more or donate, visit www.jfs-sa.org/donate.

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